Privacy policy

Last updated: September 17, 2024

This Privacy Policy outlines how Radiant Electrical Supplies ("we," "us," or "our") collects, uses, and protects personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our store ("Site"), you agree to the collection, use, and disclosure of your personal data as described in this policy.

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Personal Information We Collect

We collect personal information to provide and improve our services, process transactions, and communicate with you.

Information Collected Automatically:

  • Device Information: IP address, browser type, device type, time zone, and information about your interaction with our Site, such as the pages viewed.
  • Cookies: Data collected through cookies and other tracking technologies (e.g., preferences and browsing activity). Refer to our Cookie Policy below for more information.

Information You Provide:

  • Contact details: including your name, address, phone number, and email.
  • Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: including your username, password, security questions and other information used for account security purposes.
  • Customer support information: including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Order Fulfillment: To process payments, ship products, and provide order confirmations.
  • Marketing: If you opt-in, we may send you promotional emails or SMS messages about our products and services. You can unsubscribe from these communications at any time.
  • Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
  • Communicating with You and Service Improvement: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Sharing Your Personal Information

We do not sell your personal information to third parties. However, we may share your data with trusted service providers to perform essential business functions. This includes:

Shopify: Our Site is hosted on Shopify Inc., which provides the platform for our online store. Shopify collects and stores personal data on our behalf, in compliance with Australian data protection laws.

Third-Party Service Providers: We may share your information with logistics providers (e.g., Australia Post or courier services), payment processors, and email marketing services.

Legal Requirements: We may disclose your information to comply with legal obligations, respond to law enforcement requests, or protect our legal rights.

Cookies and Tracking Technologies

Our Site uses cookies to enhance your browsing experience and improve our services.

For specific information about the Cookies that we use related to powering our store with Shopify, see here. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. This may include retaining certain information to comply with legal obligations (e.g., tax and accounting requirements).

Security of Your Personal Information

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee's termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights

As an Australian resident, you have rights regarding your personal information under the Privacy Act 1988 (Cth), including:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You can ask us to correct any inaccurate or incomplete personal information.
  • Deletion: You may request that we delete your personal data where it is no longer required.
  • Opt-Out of Marketing: You can unsubscribe from our promotional emails or SMS by following the instructions provided in the communication.

To exercise any of these rights, please contact us at [Your Contact Information].

Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected information from a child, we will delete it as soon as possible.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes to our practices or legal requirements. Any updates will be posted on this page, with the "Effective Date" updated accordingly. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or the handling of your personal information, please contact us at:

Radiant Electrical Supplies
online@radiantelectricalsupplies.com.au
0422 589 788